Resources

​Support

We're here to help you integrate Scrub successfully.

​Before you contact us

Include these details for the fastest resolution:

  1. request_id from the API response or webhook payload
  2. Endpoint and HTTP method (e.g. POST /fraud/analyze/)
  3. Timestamp (UTC) of the request
  4. Environment (sandbox or production)

​API status

Check status.usescrub.io for current uptime and incident history.

​Enterprise support

Enterprise customers receive:

  • Dedicated Slack Connect channel
  • 99.9% uptime SLA
  • Priority incident response (< 1 hour)
  • Custom webhook retry policies
  • Quarterly integration reviews

Contact sales@usescrub.io for enterprise plans.

​Security disclosures

Report vulnerabilities responsibly to security@usescrub.io. We acknowledge reports within 48 hours.

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